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Customer Care
As part of our Web Site redesign we are providing some
helpful hints to ensure that you get the most out of our new
site. If you encounter any problems and need some
assistance, please contact the
webmaster via email.
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Need help browsing our site?
We want
you to enjoy using our site. To assist you we are
providing some solutions to common problems as Frequently
Asked Questions (FAQ). Just click on the question that
best describes your problem. If we have not addressed
your particular problem, please contact the
webmaster via
email for personalized assistance and we'll add the
question and answer to this page.
Thank you
for visiting our site, we hope that you had a pleasant visit.
We welcome suggestions to improve our site and make it better
for the next visitors. Please send suggestions to our
webmaster.
Frequently Asked
Questions
Question 1: I talked to a sales person at Queenstown
about one of your recently received motorhomes. When I
go the the new instock motorhomes page, I still see the same
thing that was on there yesterday. What is wrong?
Question 2: I cannot see the slide shows on the site.
How can I fix this?
Answers to Frequently
Asked Questions
Question 1: I talked to a sales person at Queenstown
about one of your recently received motorhomes. When I
go the the new instock motorhomes page, I still see the same
thing that was on there yesterday. What is wrong?
Answer: Most browsers save web
pages from sites you have visited recently so that the next
time you visit the site, the page(s) load quickly. When
you visit a site that changes their pages frequently, such as
QueenstownRV when we update our inventory, what you are seeing
is the page that was saved, not the most current page from the
site. To solve this problem, just click the refresh
button on your browser. Alternately, you can right click
(use the right mouse button) and a short menu will appear -
just select the refresh (may also be called reload or
something similar) option and the current page will be loaded
from the web site.
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top of page
Question 2: I cannot see the slide shows on the
site. How can I fix this?
Answer: Your browser may not have
java enabled or you may need to download the java runtime
engine from Sun Microsystems. You can download the java
runtime engine from this site:
http://www.java.com/en/index.jsp
If you have previously downloaded the java engine but you
still cannot see the slide shows, you will need to enable java in your browser.
To enable java in Microsoft Internet Explorer (MSIE), from
the main menu in MSIE select 'Tools' - then select 'Internet Options' from the
drop down menu.
When the Internet Options window opens, select the
'Advanced' tab - when the Advanced Options are visible, use the slider bar on
the right to move down to the Java option and make sure that the box has a check
in it - if it does not, click on the box to enable java. You will need to
restart your computer after you enable this option.
To enable java in the Netscape browser, from the main menu
select 'Edit' - then select 'Preferences' from the drop down menu.
When the Preferences window opens, select 'Advanced' from
the Category panel on the left side of the Preferences window (bottom of the
list). See if the 'Enable Java' box is checked. If not, check it.
You may need to restart your computer after you enable this option.
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